I see where I could possible access the bitlocker with my Dell Pin # but CAN’T GET TO THE PROPER SCREEN TO TRY IT.

FYI–on set up Dell asked me for a Pin # for that computer and i wrote it down. What has me baffled is I have looked at Youtubes with the same issues and the same screen and I have followed them EXACTLY but do not get any result. My best lifetime friend is a software writer and electrical engineer in Dallas, TX USA as well and he has helped on multiple occasions to send me things to try and it does not work. I contacted Microsoft and they blamed Dell saying Dell had its own form of bitblocker contact them. So i began investigating how to resolve and as stated above Dell worked on it several times and finally refunded me 90% of their fee since they could not fix.

I NEVER set it up, NEVER had a code or anything. I had to go to this computer to even see what a bitlocker was. It never appeared, THEN the screen goes blue and it asks me for the bitlocker code. At open it appeared to be taking updates and I waited and waited for the password box. Had not opened it for a long time since it’s use is income tax only. BTW I have the Dell Pin # that was required to open the computer new………but CAN NOT get to the screen to put the pin in to gain access. Can you help? I would be forever grateful. An old 5100 from 2005 and a workhorse XPS 8700. I have to begin my tax season in a week or so and will have no other option but to scrub the hard drive and reinstall Windows 10 I own two other Dells that are and have worked great. I have always been one to follow directions to the T. I am not that computer savvy but no idiot either. Those files are locked and between me, my tech friend in Dallas Texas, USA, Dell and Microsoft chat……….I am at wits end I even went to Youtube….and precisely followed step by step by step on multiple videos and can’t gain access to the key to reopen the computer. I have one tax program on the computer is all and had not used it since last April………maybe opening it one time to look at a return. I have a Dell 4371 and NEVER launched Bitlocker…….and until this episode, never knew it existed! It closed me out on startup two weeks ago.

Bitlocker password recovery tool